Last updated: 10/06/26

Order Fulfillment

Retail orders are fulfilled and shipped within 2 business days of purchase. Saturdays and Sundays are not business days. You choose your shipping carrier and speed at checkout.

Free shipping in the US is available on orders of $75 and more on retail orders.

Wholesale orders take longer to process. Fulfillment lead times vary by order size and available stock. We normally try to ship wholesale orders within 7-10 days.

International orders ship via UPS Worldwide Express or GlobalPost.

Shipping Costs

Shipping and handling are combined and calculated at checkout. Handling fees depend on package size and shipping zone.

Return Policy

• Returns are accepted on NextLevel Brewer branded items received within 30 days of the delivery date.
• Returned products must be sent to our Iowa fulfillment center. Please email info@nextlevelbrewer.com before returning an item so we can provide the return address and your order reference.
• The customer is responsible for return shipping costs. Original shipping costs are not refunded.

Refund Policy

We will gladly refund orders under the following conditions:

1. The product is returned to NextLevel Brewer Co’s Iowa fulfillment center.
2. The product (not including the retail box) is in new, salable condition. We reserve the right to determine whether a product is resalable. Products returned damaged will not be refunded.
3. A 10% handling and restocking fee, along with any credit card fees, will be withheld from the refund.
4. We are not responsible for items lost or damaged during transit.
5. Wholesale clients may qualify for account credits instead of money refunds.

Approved refunds are issued to the original payment method within 7 business days of receiving and inspecting the return.

Limited Warranty

At NextLevel Brewer, we pride ourselves on exceptional customer care and fully stand behind our brewers and products.

What’s covered
If your product arrives with defective parts, we’ll work with you to make it right by providing replacement parts at no cost to you.

Warranty period
Coverage lasts for 3 months from the date your order is delivered.

What’s not covered
This warranty does not cover misuse, accidental damage, normal wear and tear, or unauthorized repairs or modifications.

How to make a claim
Email us at info@nextlevelbrewer.com with your order reference number (or a copy of your receipt) as proof of purchase, along with a description of the issue. Photos of the defective part are helpful. We reserve the right to determine whether a part is defective and whether a claim is covered under this warranty. Once we’ve reviewed your request, we’ll work with you on the fastest way to get your replacement parts to you.

Shipping
Replacement parts ship free of charge within the United States. International shipping may not be covered. Please contact us and we’ll let you know what options are available for your location.

Questions?
We’re here to help. Reach out anytime at info@nextlevelbrewer.com.

Contact Us

NextLevel Brewer Co
Email: info@nextlevelbrewer.com